1. General Policies

1. Acceptance of Policy: You are required to read and accept our policies before purchasing any product or service from our website. Proceeding with an order constitutes full agreement to these terms.

2. Privacy Policy: To review how we handle your data, please visit our privacy policy at: https://www.myglobalhost.net/kb/privacy-policy/

3. Revision of Policy / Terms: myglobalHOST reserves the right to modify or update the terms of usage and privacy policy at any time without prior direct notification. You are advised to periodically review this page to stay informed of recent changes.

4. Right to Refusal: myglobalHOST reserves the right to refuse, cancel, or suspend service to anyone at our sole discretion, with or without cause, to protect our staff, servers, and network integrity.

2. Billing, Refunds, and Guarantees

1. Money Back Guarantee: myglobalHOST and its representatives do not offer any money-back guarantee under any circumstances apart from limited refund policy as stated in 2(2) section of the page, regardless of whether the end-user is satisfied or unsatisfied with the services provided.

2. Refund Policy: However, we offer a strictly limited refund policy. For full eligibility and details, please read: https://www.myglobalhost.net/kb/how-to-get-a-refund/

3. Change in Pricing & Plans: Prices for domains and hosting plans may change at any time based on company requirements. If you have an active, purchased plan, you will not be billed extra for your current term. New prices will only apply upon renewal or when purchasing new products and services.

3. Chargebacks and Payment Disputes

1. Chargebacks & Disputes: Raising a billing dispute, chargeback, or payment reversal with your bank, credit card provider, or payment gateway without first contacting our billing department will result in immediate suspension or termination of all active services. A penalty fee may be applied to unsuspend the account, and no backups will be provided until the dispute is resolved.

4. Hosting Plans & Usage Categories

1. Free Hosting Plans: From time to time, we may offer free web hosting plans with lifetime validity, subject to the conditions clearly outlined at https://www.myglobalhost.net/free-web-hosting/order-now/. Failure to adhere strictly to these conditions will result in permanent account deletion/cancellation.

2. Student Hosting Plans: These plans are strictly intended for students to learn web design. While anyone can purchase a student plan without initially submitting proof of identity, using these plans for hobbies, blogging, news, marketing, audio/video streaming, e-mailing, promotional, or business activities is strictly prohibited. Violations will result in immediate termination with no refund, and we hold no responsibility for data loss.

3. Business Hosting Plans: Aside from VPS Servers, Free Hosting, and Student Hosting, all other plans fall under shared hosting category. These are not unrestricted environments. They are specifically optimized for start-ups and small-to-medium businesses. Traffic limits apply as per plan, please ask our support team via ticket if you’re unable to locate or find out the details well in advance before ordering any plan to avoid issues later on.

5. Restrictions and Prohibited Content

1. Strictly Prohibited / Not Allowed: Accounts must not host Pornography, Adultery Products & Services, Films/Movies, Music/Videos, Applications (both mobile & desktop), Softwares (including LMS, HAS/HIS/Courier/Tracking), Scraping scripts,  Aadhar, Recharge related processing, Recharge portals, Third-Party APIs, or any website/application exceeding 500 users per day per hosting account.

2. CMS / Usage General Policy: A wide range of CMS scripts (via Softaculous) is provided. Any account found using scripts, plugins, or themes that are tampered with, nulled, contain malicious/unwanted code, or are not legitimately purchased from the creator will face immediate suspension and permanent deletion. These files will be automatically deleted by our Server Administrator or protection tools. We hold no responsibility for resulting data or financial loss.

3. Third-Party Software & Automated Security Tools: myglobalHOST utilizes automated security tools to detect and quarantine malware. While highly accurate, we are not liable for any data loss, site corruption, or downtime caused by “false positive” file deletions. Furthermore, we are not responsible for vulnerabilities, data loss, or site malfunctions caused by third-party software, including but not limited to cPanel, Softaculous scripts, or CMS updates (e.g., WordPress).

4. Load Monitor & Optimization: Your website must be optimized for speed and caching. Pages must remain under a maximum size of 500kb with no more than 20 requests (as measured by GTmetrix).

   • Prohibited Plugins: For WordPress users, background-heavy plugins such as Jetpack, Rank Math SEO, Updraft, Google Site Kit, WordPress Automatic, WP Auto, Content Pilot, WP Spinner, or any similar automated background scripts are strictly forbidden. Detection of such plugins will lead to immediate account termination.

5. Cron Jobs: Cron jobs are disabled by default on most control panels but can be enabled via a support ticket. You are limited to a maximum of 3 cron jobs per 24 hours, with a mandatory minimum gap of 2 hours between each run. Failure to comply will lead to temporary suspension or permanent deletion without notice, with no refunds provided.

6. Email Usage: Hosting plans may include restricted or unrestricted email accounts. However, hourly sending limits apply to ensure server stability. Any account that hits the email threshold limit more than twice in a single month will be suspended, followed by permanent deletion, with no refunds provided.

7. Network Fair Usage and DDoS: All hosting services operate on shared network ports. Sustained network usage that negatively impacts other clients on the same server node will result in immediate network throttling or temporary suspension. In the event your website is the target of a severe Distributed Denial of Service (DDoS) attack that threatens our infrastructure, myglobalHOST reserves the right to immediately null-route or suspend the target IP/account without prior notice.

6. Domains and Registration

• Domain Registration: We partner with Namesilo & Others for domain registrations. Once an order is paid, it cannot be canceled. Users must proactively verify or update their information as requested by NIXI, ICANN or any authority from time to time; failure to do so may result in sudden domain cancellation without notice.

• Change of Domain Name: If you make a spelling error or provide the wrong domain name during a hosting order, No request for change in name / spelling or refund shall be accepted. You may opt to purchase a new correct domain name as desired directly from our website.

7. Security, Backups, and Uptime

1. Malware Protection: We deploy a 24×7 automated real-time malware security tool. Any file detected as corrupted, tampered with, or suspicious will be immediately deleted to protect your account and our network. myglobalHOST is not liable for any resulting data loss.

2. Backup Policy: You are entirely responsible for backing up your files, emails, and uploaded data. While we generate server-side backups for extreme scenarios (like major server failures), these are restored at our discretion with no guarantee of completeness. Our internal backups cannot be downloaded by the user; they can only be restored upon a ticket request. We strongly advise you to manually back up your hosting account fortnightly or monthly.

3. Server IP / Nameservers: Server IPs or nameservers may change at any time due to internal maintenance. Users will be notified to make the necessary updates. Please note that our web hosting server infrastructure is strictly located in data centers across Europe, the USA, India, and Singapore to ensure optimal delivery.

4. Server Down Time / Up Time: We work diligently to maintain a 100% uptime. However, because hosting is a complex technical projection, no absolute uptime guarantees can be offered and no compensation shall be provided for the downtime.

8. Abuse Complaints & Terminations

1. Handling of Abuse Complaints: Any account, domain, or service that receives an abuse complaint will be immediately suspended. myglobalHOST will notify the customer regarding the suspension.

2. Dispute Process: If a customer misses or does not receive the notification, they have the right to request the original copy of the abuse complaint to contest it. The customer’s defense or dispute will be shared directly with the Datacenter (DC) team or the original complainant.

3. Resolution: If the dispute is approved and the issue resolved, the account will be unsuspended. If the dispute is rejected or the abuse is confirmed, the account will be permanently suspended. In the event of a permanent suspension due to abuse, no refund or compensation of any kind will be provided.

9. Legal & Liability

1. Limitation of Liability: In no event shall myglobalHOST, its directors, employees, or partners be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, data, or business interruption arising out of the use or inability to use our services. Our total liability in any claim shall not exceed the amount paid by you for the service in the billing cycle during which the incident occurred.
2. Indemnification: You agree to indemnify and hold harmless myglobalHOST from any claims, damages, liabilities, or expenses (including legal fees) arising from your use of our services, your violation of these terms, or your infringement of any third-party rights.

10. Governing Law and Jurisdiction

1. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of India. Any disputes relating to these terms, our services, or policies shall be subject to the exclusive jurisdiction of the courts in Paonta Sahib, India.

11. Technical Resource Limits (Inodes / LVE Limits)

1. Resource Usage: To maintain optimal performance across our shared environments, accounts are strictly limited in their CPU, RAM, I/O usage etc. Please contact support team via ticket if you’re unsure about your plan limits or in case you wish to upgrade them.
2. Inodes: Almost all of our shared, cloud hosting plans, VPS Servers and Dedicated Servers comes with no Inodes restrictions is only capped to the maximum available storage as per plan however, few plans like unlimited hosting may have Inode limits – an Inode limit (total number of files and folders, including emails and deleted items). Accounts excessively exceeding Inode limits or constantly hitting resource faults may be temporarily suspended to protect server stability.

12. Force Majeure (Acts of God)

1. myglobalHOST shall not be held liable for any downtime, data loss, or failure to perform its obligations if such failure is a result of events beyond our reasonable control, including but not limited to natural disasters, acts of war, government restrictions, strikes, or major global internet / ISP outages.

13. Post-Termination Data Retention

1. In the event an account is permanently suspended or terminated due to policy violations, abuse complaints, or non-payment, all associated data, emails, and backups will be immediately and irrevocably deleted from our servers. myglobalHOST is under no obligation to retain, provide, or recover data for canceled or terminated accounts.

14. Support Services

1. Support Timings: Our official support hours are 11:00 AM to 6:00 PM (all days excluding Gazetted Holidays as per India, USA, UK and Europe) for Ticket, Email, Phone, and Chat support. Support channels and timings are subject to change without direct notification.

2. Registered Customers: Requests sent over Whatsapp or emails may get ignored due to no tracking, hence our customers are  required to generate a ticket via customer portal at myglobalHOST in order to get timely assistance and support.
3. Scope of Support for VPS / Dedicated Environments: Unless a specific “Managed Support” package is purchased, all VPS and Dedicated Server plans are strictly unmanaged. our support is strictly limited to network availability, hardware functionality, and basic control panel provisioning. We do not provide support for third-party application installations, custom coding, OS-level configurations, or script debugging on unmanaged servers.